COVID-19: Our business continuity plan

COVID-19 Statement

We’re protecting our people

We have suspended all non-essential business travel and are encouraging our people to use virtual conferencing solutions to meet with each other. Anyone (our people and visitors) returning to the UK from mainland China, the Republic of Korea, and Iran is automatically excluded from our offices, events and client sites for 14 days from the date of arrival back in the UK. This also applies to anyone returning to the UK from Italy after 9 March 2020.

As a responsible Employer we will wherever possible encourage employees, clients and contractors to hold video or conference calls in place of face to face meetings. We are ready to follow any further guidance from Public Health England to protect the health and safety of our people.

Business continuity at PumpServ

PumpServ understands the importance and benefits of managing resilient and recoverable operations to service our clients. We have designed the most important aspects of how we deliver client service to be fault tolerant, minimising any singlepoints-of-failure. From how we use technology, operate engagement teams, and utilise internal PumpServ services, our operations are highly resilient and secure.

We recognise that even enhanced resilience has its limitations and so have established business continuity and incident management arrangements to prepare, respond, and recover from various types of operational threats.

We believe our business continuity plans both protect our people and reduce the level of potential service interruption to our clients and business operations as well as allowing for efficient and proven recovery efforts.

We’re ensuring continuity for our clients within the UK

Everyday flexibility is part of the way we work at PumpServ which means working remotely is a familiar practice for our teams. While the circumstances which may arise due to a potential COVID-19 outbreak will be unknown, we are confident our people are prepared.

All of our people are equipped with laptops, chargers, headsets, mobile phones and access to the 4G network to ensure they can continue to work effectively whether they be at home, at another PumpServ office or elsewhere.

Our IT systems are designed to suit a remote workforce. We use Cloud technology to ensure our people can access documents from anywhere. We have policies in place which cover the appropriate way to work securely when out of the office to ensure confidentiality and the protection of data. We will provide additional guidance to our people should the need to work remotely arise. All internet connections on PumpServ laptops and phones are protected using secure VPN technology.

If it were to become impractical or undesirable to travel to meet face to face, we’d encourage a conversation with your PumpServ contact to discuss and agree suitable alternative ways of working. If you have particular concerns, please talk to your PumpServ contact.

We’re preparing as a business

We’re monitoring and acting on the advice of Governments in the territories in which we operate, the World Health Organisation and our own medical advisers. We are undertaking full business impact assessments across our business to identify potential risks and prepare for the continuation of services under a worst-case scenario. In the meantime, to help prevent the spread of the virus and protect everyone, we will be asking all visitors to our offices to wash their hands on arrival before going into meeting rooms. We have provided hand sanitisers, extra wipes, tissues and paper towels and encourage their use throughout our offices and mobile staff.

We’re ensuring the continuity of our supply chain

We’re in touch with our suppliers and service partners to have appropriate plans and arrangements in place to ensure the continuity of the supply of goods and services to PumpServ.

Appropriate inventory is maintained of products essential to running our operations.



As the outbreak of a Coronavirus (COVID-19) is spreading across the continents, London Pumps Ltd T/A: PumpServ has issued Health Alerts, policies and guidance to minimise the impact on our employees, customers and the public. These precautions and recommendations are based on guidance provided by the World Health Organization (WHO) and UK Government websites.

Further information can be found at:

Recommended Actions

Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available

Avoid touching your eyes, nose, and mouth with unwashed hands

Avoid close contact with people who are sick

Stay home when you are sick and seek medical attention as needed

Cover your cough or sneeze with a tissue, throw the tissue in the bin then wash your hands

Recommended Strategies

Actively encourage sick employees to stay home:

Employees who have symptoms of acute respiratory illness are recommended to stay home and not come to work until they are free of fever (100.4° F [37.8° C] or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Employees should notify their supervisor and stay home if they are sick.

Separate sick employees:

London Pumps Ltd T/A: PumpServ recommends that employees who appear to have acute respiratory illness symptoms (i.e. cough, shortness of breath) upon arrival to work or become sick during the day should be separated from other employees and be sent home immediately. Sick employees should cover their noses and mouths with a tissue when coughing or sneezing (or an elbow or shoulder if no tissue is available).

Advise to employees before traveling to take certain steps:

Check for the latest guidance and recommendations for each country to which an employee will travel.

Advise employees to check themselves for symptoms of acute respiratory illness before starting travel and notify their supervisor and stay home if they are sick.

Ensure employees who become sick while traveling or on temporary assignment understand that they should notify their supervisor and should promptly call a healthcare provider for advice if needed.

If outside their home country, sick employees should contact a healthcare provider or overseas medical assistance. The company to assist them with finding an appropriate healthcare provider in that country if required.

Last update 6th March 2020